From: Baroni Limited [baroni-limited@tiscali.it]
Sent: 30 January 2007 19:03
Subject: Baroni Limited - Offshoring Newsletter' - 04/07

Importance: High
Sensitivity: Confidential

India's outsourcing industry expects to grow by 32.6% says Nasscom

NASSCOM, the premier trade body and 'voice' of the IT software and service industry in India, today announced the key findings of the Strategic Review 2007.  The highlights of the findings indicate that the Indian IT industry has grown its revenues ten fold in the past decade, from US$4.8bn in FY 1997-98 to USD 47.8 billion in FY 2006-07.  Its contribution to GDP is estimated to have grown from 1.2% to 5.4% in the same period.  The report will be formally released at its fifteenth annual summit 'NASSCOM 2007: India Leadership Forum', scheduled from February 7-9, 2007 in Mumbai.

The Indian IT-ITES sector (including the domestic and exports segments) is expected to exceed US$47.8bn in annual revenue in FY07, an increase of nearly 28% in the current fiscal

>Contribution to GDP estimated to be 5.4% up from 4.8% last year.

>Service and software exports remain the mainstay of the sector contributing US$31.3bn and beating forecast to register a 32.6% growth.

>Increasing traction in offshore product development and engineering services is supplementing India's efforts in IP creation. This segment is growing at 22-23% and is expected to report US$4.9bn in exports, in FY 2006-07.

>MNC investments reach an unprecedented scale; over US$10bn announced in FY 2006-07, to be invested over the next few years.

Service-line expansion: Aiding service providers to take on larger and more complex deals, and is driving up the average size of contracts awarded to Indian firms.  Indian Service Providers have grown their share of contracts of values in excess of US$50M from 1% in 2002 to 7% in 2006.

* High offshore component of delivery and superior execution in multi-location delivery continue to be key differentiators

* Broad-based industry structure - IT led by large Indian firms, BPO by a mix of Indian and MNC third-party providers and captives, reflects the depth of the supply-base

* Even though larger players continue to lead growth, gradually increasing their share in the industry aggregate; several high-performing SMEs also stand out

Employment Trends & NASSCOM Initiatives: Total IT Software and services employment to reach 1.6 million in FY07.  The industry in collaboration with the government and other stakeholders has initiated several initiatives to further enhance the availability and access to suitable talent for IT-ITES in India

+The NAC (NASSCOM Assessment of Competence has been nationally rolled our in November 2006, after a successful pilot.  This is being taken to a number of states in 2007

+ A comprehensive skill assessment and certification programs for entry-level talent and executives (low-middle level management) is underway

+ An image enhancement program to build greater awareness about the career opportunities in this segment is underway

+ NASSCOM has been working with the academia across the country under its IT Workforce development initiative to encourage and facilitate greater industry interaction; NASSCOM has signed MoUs with UGC and AICTE to take forward these initiatives

+ NASSCOM has suggested the concept of experimenting with adapting the Special Economic Zone concept (deregulation and removal of restrictions) for education, and creates Special Education Zones.  The long term steps that are needed include much higher government investment in education, major education reform and better compensation and research grants for teachers/researchers

+ NASSCOM has proposed the setting up of a chain of finishing schools for IT professionals to make them more employable with a simple 3-4 months of honing of technical skills and imparting soft skill training, helping bridge the manpower supply-demand gap by at least 30-40%.  It has been proposed that such finishing schools be set up by the IITs and National Institutes of Technology

Domestic Market Matures: Complements the continued growth in IT-ITES exports and for the first time ever in FY 2006 showed signs of breaking out of the hardware led growth and the trend of software and services gaining share is expected to continue.  The total size of the domestic market is expected to cross US$15.9bn in FY 2006-07, a growth of 21% over FY 2005-06.  Traditionally, this segment has been led by MNCs. However, Indian firms are gradually gaining ground.  Overtime this segment could become a larger SME play, as the mid-sized firms increase their levels of IT adoption

Global Markets: While US (contributed 67.18% of the overall revenue in FY 06), Europe ( contributed 25.13% of the overall revenue in FY 06), remain the dominant markets for IT-ITES exports, revenues from newer markets are growing rapidly

Growth Verticals: BFSI (38%), Telecom and Hi-Tech (20%) continue to account for approximately 60% of the pie.  Other verticals such manufacturing (13%), retail (8%), transportation (2%), healthcare (3%) and Construction& utilities (4%) are also growing rapidly

Going forward: For India to fully capitalize on the opportunity and sustain a disproportionate lead in the global IT-ITES space, stakeholders need to continue working towards timely and coherent execution of initiatives to address supply-side concerns across the following areas

*       Augmenting Talent Supply.

*       Creating world-class infrastructure.

*       Strengthening information security.

*       Enhancing operational excellence.

*       Providing regulatory support.

*       Catalyzing domestic market development.

*       Fostering an ecosystem for innovation.

 

 

 Top Stories

 

It`s advantage India in IT application outsourcing: Report
It is advantage India in IT application outsourcing.  A research by Forrester has revealed that global outsourcing will become the dominant form of IT delivery by 2012 and Indian IT firms are all set to steal the show from multinational companies in the application outsourcing space as well.

IDC: Offshoring, SOA, managed services to drive 2007 growth
According to a study conducted by IDC, offshoring, SOA, and managed services are likely to be main growth factors in the Latin American (LatAm) IT market during 2007.  As part of its 10 Latin American predictions, IDC forecasts that the Latin American managed services market is set to reach revenues of US$1bn in 2007, with security related serves expected to grow the fastest.

Pharmaceutical firms at forefront of IT outsourcing-report
Of the 25 major pharmaceutical companies canvassed by consulting company Equaterra, 44% of those that had already outsourced some IT components were planning to outsource further parts of their IT or business process infrastructure this year.  None of the companies surveyed said they were planning to cut back on their IT spending in 2007, reports outsourcing-Pharma.com.

Aon to Offshore Back-office Operations to India
Aon, a Chicago-based insurance brokerage firm, has announced its plans to offshore some part of its back-office operations, including accounting and administrative support services, to Genpact, an Indian BPO services provider.

Unilever to award infrastructure management to HP.
After awarding HR BPO and application management to Accenture, F&A to Capgemini and North American procurement BPO to IBM, Unilever is now finalising infrastructure management.  HP and Unilever have signed a memorandum of understanding under which HP could be in charge of data centre services (including severs and database management) and hosting in the US, Asia-Pacific, Africa, the Middle East and Turkey.

BAE Systems Australia Appoints Xchanging for A$300 Million, Five-Year Outsourcing Arrangement
BAE Systems Australia, the defence and aerospace company, has appointed Xchanging, the business processing services company, to provide procurement services to BAE Systems Australia as part of a five-year outsourcing arrangement.  The arrangement proposes that Xchanging will manage A$300m of spend over the term in the following indirect spend categories: Information Technology, Travel, Facilities Management, - Maintenance, Repair and overhaul, Office Supplies, Human Resources, & Fleet.

The Hartford Financial Services Group outsources data services.
The Hartford has signed a five-year contract with IBM, which will support and maintain systems and data centre equipment used to run them.  The contract covers databases, applications, storage, backup, and recovery.

Yara International awards 1.26bn nkr IT outsourcing deal to IBM
Yara International and IBM have signed a comprehensive IT outsourcing agreement.  The seven-year contract has a total initial value of NOK1.26bn.  The IT services will be provided with a mix of both local resources and resources from IBM’s global delivery centres to support Yara’s production sites and sales offices in 50 countries on all continents

Euronet, Raiffeisen Bank Sign 4-Yr Outsourcing Contract Renewal
Euronet Services, the Romanian subsidiary of Euronet Worldwide, has won a four-year outsourcing contract renewal with Raiffeisen bank, a subsidiary of Austria-based Raiffeisen International bank.

HP Expands in Russia
Extending its strategy of establishing research centres in growing economies, HP today announced it will open a lab in St. Petersburg, Russia, to pursue advanced information management technologies.  HP Labs Russia will be the third facility that the company has opened in the past five years.  HP Labs China began operations in Beijing in 2005 and HP Labs India opened in Bangalore in 2002.

 

 Service Provider News

 

Unisys wins DIMIA and defence contracts
Unisys has signed a four-year, $A140M contract with the Australian Department of Immigration and Multicultural Affairs (DIMA) to provide a range of outsourced desktop services.  The announcement comes a day after the Australian Department of Defence began negotiations with Unisys for a five-year contract to provide IT support services to 460 defence bases across Australia.

IBM and Finnish Retailer Alko Announce Three-Year IT Services ...
IBM and Alko Inc., the state-owned independent business chain specializing in retail sales of alcoholic beverages in Finland, today announced a three-year agreement for IBM to continue the management of Alko’s IT infrastructure.  In addition, IBM will provide new on demand storage hosting and the implementation of an IBM Lotus Notes-based e-mail system.  The IT management portion of the contract is the renewal of an existing agreement that was signed in 1998.

TSYS Acquiring Solutions Signs Agreement with NPC
NPC one among the-largest merchant acquirer in the United States, providing processing services for more than 275,000 merchant locations and hundreds of independent sales organizations (ISOs) signs agreement with TSYS Acquiring SolutionsSM to provide transaction processing services.

L-1 gets Air Marshal Service R&D work
Under the contract, L-1 of Stamford, Conn., will conduct research and development for a database system used by the US Air marshal service that stores information from suspicious activity, incident and arrest reports, as well as other sources for retrieval and analysis.

Accenture Head Count In India Will Surpass US Levels By August
Consulting firm Accenture Ltd. plans to raise its staff numbers in India to 35,000 by August, overtaking the United States as its biggest employment hub, says Chief Executive William Green.  The company currently employs 27,000 people in India, spread across six cities -- Bangalore, Mumbai, Delhi, Hyderabad, Pune, and Chennai.

Hinduja TMT forms JV with UK based Centric and Fox Mandal Little for legal outsourcing
Hinduja TMT Ltd (HTMT) has announced that the Company and UK based business consulting and outsourcing organization Centric announced a joint venture, in association with Fox Mandal Little - one of India's leading and oldest law firms to provide legal outsourcing services to multinational Companies and various international law firms.

United to announce sale of its business outsourcing unit
United Utilities, Britain's biggest listed utility, is expected to today announce the sale of Vertex, its business-outsourcing unit, for between £215m and £220m.  The buyer is a private equity consortium led by Oak Hill, the US private equity group.  The sale figure represents approximately 4% of United Utilities' £6.7bn market capitalisation.

ACS Renews HRO Contract With American Financial Group
Affiliated Computer Services announced today that it has been awarded a three-year renewal of its benefit plan administration outsourcing contract with American Financial Group, Inc. (AFG), a leading provider of property and casualty insurance, annuities, and supplemental health insurance

 

 

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